Refund policy

Refunds

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at JoySwallowArt@gmail.com. Items sent back to us without first requesting a return will not be accepted.

The buyer is responsible for the return shipping costs for the product without quality issues. 

Buyer is responsible for loss in value (as agreed upon with seller) if an item is not returned in original condition

Please note that returns will need to be sent to the following address: Room402 Building#9 650nong Shangbo Rd, Shanghai, China 200123

When you send back your products please provide a tracking number, without a tracking number we would have to nullify the return.

We will notify you once we receive and inspect your return, and let you know if the refund is approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we approved your return, please contact us at JoySwallowArt@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please note the complaints without photo evidence are not accepted.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Exceptions / non-returnable items

Certain types of items cannot be returned, like on sale items, gift cards, perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

You can always contact us for any return question at JoySwallowArt@gmail.com.